Purpose of the Role

• To administer trade stand bookings for the Royal Cornwall Show, ensuring maximum space utilisation and income for the Association.

• Deliver excellent customer service through regular correspondence with exhibitors, keeping the database up to date, and liaising with exhibitors on site during the show period.

• Respond to enquiries as received in a timely and accurate manner.

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Key Responsibilities

• Ongoing development of the exhibitor database

• Ongoing updates to potential exhibitor database

• Mailshots to existing and potential exhibitors, including application packs and ticket packs etc.

• Help with allocation of trade stands, including moves and changes to stand sites and sizes

• Chasing provision of Risk Assessment, Insurance, and any other documents.

• Oversee Countryside area and other Demonstrations.

• Liaise with Showground team to provide Furniture and other aspects.

• Liaison with Finance regarding the invoicing of trade stands

• Liaison with Marketing regarding trade stand listings in Show catalogue

• Liaison with Membership regarding trade membership

• Proof Reading.

• Responding to telephone queries

• Generate ideas and solutions to maximise opportunities and revenues.

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It is not possible for this document to totally encompass or define all tasks that may be required of the post holder. The outlined duties may therefore vary from time to time without materially changing either the character or level of responsibility.

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General Responsibilities

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The Association is committed to achieving a high standard of Health and Safety in all its activities and the post holder will be expected to contribute to maintaining standards to ensure compliance with all appropriate

legislation.

To recognise the importance of fairness and equality in the workplace, to treat everyone with dignity and respect.

To be an ambassador of the Association’s values.

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Personal Skills

• Excellent verbal and written communication skills, with the ability to build strong relationships and communicate professionally and tactfully with clients, colleagues and stakeholders.

• Proven ability to deliver exceptional customer service, handle challenging situations calmly, and resolve issues positively.

• Strong organisational skills, with the ability to plan, prioritise and manage workloads, meet deadlines, and see tasks through to completion.

• Meticulous attention to detail, with a high level of accuracy and commitment to delivering work to a consistently high standard.

• Excellent interpersonal and team-working skills, with the ability to collaborate effectively across the organisation.

• Confident, polite and approachable, with a positive, enthusiastic and “can do/will do” attitude.

• Flexible and adaptable, with the ability to respond to changing priorities and work additional hours during busy periods, particularly around the Show.

• Resilient and able to remain calm, confident and effective when working under pressure.

• Honest, trustworthy and committed to maintaining the highest levels of confidentiality and integrity.

• Proactive in keeping colleagues and clients informed of progress on key tasks and committed to continually improving service quality.

• Open to new ideas and change initiatives.

• Knowledge of Microsoft Office software suite

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